The Women’s Enterprise Centre of Manitoba is looking for a dynamic, highly organized, multi-tasking, customer service oriented administrative professional. You will be a first point of contact for our clients who connect with us by email, telephone and in-person. If you recognize the importance of accuracy, pay special attention to details, have a basic understanding of business principles and enjoy being part of a busy and varied team, we would like to meet you!
This is a part-time position that requires 22.5 hours per week, including one evening each week. Send cover letter and resume by 4:00 pm on February 27, 2017 to cclement@wecm.ca.
We thank all candidates for their interest. Only those selected for an interview will be contacted.
JOB SUMMARY:
Ensure exceptional customer service is delivered at every point of contact with clients, funders, partners, and the public.
Provide administrative support to ensure the efficient operation of the Centre.
MAJOR DUTIES AND RESPONSIBILITIES:
Client Service
Provide clients and guests with exceptional customer service with particular focus on reception duties including directing telephone calls, providing clients with relevant business information and referrals, and booking appointments.
Administration
Provide administrative support to ensure the efficient operation of the office including adding and updating information in a specialized CRM system (in-house training will be provided).
Training
Provide administrative support for the delivery of a variety of seminars, workshops and special events that take place at the Centre and at off-site venues. This includes acting as registrar for seminars, performing all data entry related to client participation in the seminars and events, and general coordination.
Projects
Provide administrative support to special projects as required.
QUALIFICATIONS:
Education and/or Experience:
Relevant training and/or previous office experience in a similar environment
Knowledge:
Principles and processes in providing exceptional customer service
Basic office principles and business practices
Skills and Abilities:
Ability to handle clients in a variety of situations
Proficient verbal and written communication skills
Able to work independently with initiative and resourcefulness
Able to carry out multiple projects with minimal supervision to meet deadlines
Familiarity with inputting data into client database
Demonstrated telephone etiquette and experience using a basic
multi-line telephone system
Effective time-management, analytical and organizational skills
Demonstrated knowledge of Microsoft Office products.
Understanding of business principles (asset)
Able to communicate in French or another language (asset)
Personal Suitability:
Professional and positive interpersonal skills and attitude
Respect for organizational cultures, values, ethics and standards
Demonstrate tact, discretion and reliability
Cooperative team player, responsible, motivated, loyal and trustworthy